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How can I track my shipped orders

Orders to other cities are shipped via the postal company. You can track your orders by visiting the website https://tracking.post.ir and entering the tracking code sent to you via SMS to check the status of your order.

How do I use a discount code

The use of a discount code in Foma store is very simple, and you can view the tutorial in this section. Here is the link to the tutorial on how to use a discount code

How is an order delivered via courier

If you choose the express delivery option (courier) at the time of placing your order, your order will be delivered through delivery services such as Snapp, Alopeyk, Tap30, etc., and the cost will be borne by the customer. Deliveries are made from the east of Tehran, and before dispatching, the store will contact you and coordinate with you. Currently, courier delivery is exclusive to Tehran, and if you are located in a city or suburb of Tehran at the time of ordering, the express delivery option will not be available for you

How can I make installment purchases

In Foma, you can easily make installment purchases. Just click on the link to go through the process smoothly and enjoy your purchase. Here is the guide link

Do I have to pay an additional amount for installment purchases

No! You proceed with your purchase as usual, and in the payment stage, you choose the Snapp-Pay gateway. Your order will be registered without any additional fees or commissions, and the process will continue as usual

Is the inventory and pricing of products on the website up to date

The inventory and pricing of the store are always up to date, and you can order products with peace of mind

Is it possible to place an order over the phone

You can place an order over the phone by calling +989914600014. Additionally, you can also place your order through messaging apps such as WhatsApp and Telegram using the mobile number, or through direct messaging on Foma's Instagram page

How can I trust Foma Store

Foma Store has an electronic trust badge from the Electronic Commerce Development Center of the Ministry of Industry, Mining, and Trade. You can comfortably purchase your desired products with peace of mind. The Electronic Commerce Development Center verifies the identity and location of online businesses by issuing an electronic commerce badge. The accuracy of the activities of the online business and all published content on the website is the responsibility of the online business owner. The holder of the electronic commerce badge is obligated to comply with the laws and regulations stipulated in the badge agreement under the supervision of the relevant authorities

How can I change the shipping address or delivery date after purchase

If your package is in the "Order Confirmation" stage, it's possible to change the recipient's name or address. You can contact Foma support at 09914600014 to make the desired changes. However, if the item has already entered the "Packaging" stage, no changes can be made to the delivery date or address. In this case, if you can't be present at the registered address or if the delivery time isn't suitable for you, you'll need to wait for the package to be returned to Fama by the courier or postal service, and the order cost will be refunded to your account. Alternatively, the package can be resent to you, with the shipping cost being the customer's responsibility

How does product returns work

In Foma, if the delivered order is defective or damaged, the item is eligible for return. Otherwise, if the product is not defective or damaged, it cannot be returned. If approved by Foma's experts, the return cost will be refunded within 3 working days to the account provided by the buyer

How can I place an order

To purchase the desired item, click on the "Add to Cart" button on the product page and add the item to your shopping cart. After adding all desired items to your shopping cart, go to your cart by clicking on the cart icon at the top of the page. Then, click on the "Proceed to Checkout" option to proceed to the address and delivery time selection section. After completing this section, choose your payment method and complete your purchase. After payment, you will receive an order number via SMS

How can I register on the Foma store

Through the user account icon at the top of the page, access the login and registration section. Enter your mobile phone number and click on the "Login/Register" button. After receiving the verification code via SMS, enter it in this section to complete the login and registration process. If you were unable to register successfully, contact Foma support at 09914600014

What does the guarantee of product conformity with the website mean

For each product on the website, information such as the name, photo, and product specifications is provided, and we guarantee that the product you receive is exactly the same as the one you saw and selected on the website; in other words, we guarantee product conformity with the website. If it is otherwise, the product will be returned, and all expenses including the cost of the product, shipping fees, and return shipping costs will be refunded to you. Please note that the information provided on the product page is not a recommendation or advice, and the responsibility for choosing a product based on your needs lies with you